In the six decades since the term "Artificial Intelligence" (AI) was conceived, it has evolved from an other-worldly idea that machines could "think," to a technology that is pervasive and penetrating every aspect of daily life in countless practical applications. It's not surprising then that consumers have begun to demand this type of experience across the board, especially from their banks and other financial services providers. The industry has responded in turn, increasing investments in AI-related startups and firms in India and across the world. All the major stakeholders of a bank are seeing significant benefits of AI deployment, ranging from an enhanced customer experience and a higher operational efficiency to substantially lowered costs from various banking processes. But along with these multiplying benefits come critical challenges that are, for now, inherently associated with this evolving technology, and need to be treated with extreme care.

Artificial Intelligence (AI) is fast evolving as the go-to technology for companies across the world to personalise experience for individuals. The technology itself is getting better and smarter day by day, allowing more and newer industries to adopt the AI for various applications. Banking sector is becoming one of the first adopters of AI. And just like other segments, banks are exploring and implementing the technology in various ways. The rudimentary applications AI include bring smarter chat-bots for customer service, personalising services for individuals, and even placing an AI robot for self-service at banks.